Transparency & Compliance

We fully comply with Application-to-Person (A2P) 10DLC messaging regulations established by major carriers and The Campaign Registry (TCR). Our A2P compliance includes:

• Brand Registration: All business brands are properly registered with The Campaign Registry
• Campaign Verification: Every messaging campaign is vetted and approved before deployment
• Consent Management: We maintain strict opt-in requirements and honor all opt-out requests immediately
• Content Standards: All messages comply with CTIA guidelines and carrier requirements
• Throughput Limits: We respect carrier-imposed message volume limits to ensure deliverability

We strictly adhere to the Telephone Consumer Protection Act (TCPA) requirements:

• Obtaining express written consent before sending marketing messages
• Providing clear opt-out mechanisms in every message
• Maintaining comprehensive consent records
• Honoring Do Not Call (DNC) registry requirements
• Respecting time-of-day restrictions for communications

For email communications, we comply with the CAN-SPAM Act by:

• Using accurate "From," "To," and routing information
• Including clear subject lines that reflect message content
• Identifying messages as advertisements when appropriate
• Providing valid physical postal addresses
• Offering easy-to-use unsubscribe mechanisms
• Processing opt-out requests within 10 business days

Our direct mail campaigns follow industry best practices and postal regulations:

• USPS Compliance: All mailings meet United States Postal Service requirements
• Accurate Addressing: We use CASS-certified address validation
• Opt-Out Honors: We maintain and respect suppression lists
• Truth in Advertising: All claims are substantiated and not misleading
• Environmental Responsibility: We use recyclable materials when possible

We take data protection seriously and implement robust security measures:

• Secure Storage: Customer data is encrypted and stored securely
• Limited Access: Only authorized personnel can access customer information
• Data Minimization: We collect only necessary information
• Retention Policies: Data is retained only as long as needed
• Third-Party Vetting: All vendors undergo security assessments
• Breach Protocols: We have incident response plans in place

Beyond regulatory compliance, we commit to ethical marketing:

• Honest and transparent communication with customers
• Accurate representation of services and pricing
• Respect for consumer preferences and privacy
• Fair treatment of all clients regardless of size
• Continuous education on evolving best practices
• Accountability for campaign performance and outcomes

We maintain active memberships and certifications with leading industry organizations:

• Direct Marketing Association (DMA)
• United States Postal Service (USPS) partnerships
• The Campaign Registry (TCR) verified sender
• Better Business Bureau (BBB) accreditation

We take compliance concerns seriously. If you believe you have received communications from us in error or have compliance concerns, please contact us immediately:

• Email: compliance@mailmate.com
• Phone: (555) 123-4567
• We will investigate and respond within 2 business days